(Left) Paul Ratliff, BCHS director of engineering and Gerrie Baarson, executive director of outpatient and ancillary services (right) recognize Rob Chaplin, facilities manager for his cost effective and innovative approach to energy savings at Battle Creek Health System.

(Left) Ann Neeld, BCHS chief nursing officer and Heather West, nurse manager (right) present the hospital's Above & Beyond Award to Candice Generi, RN. Generi received the award for her outstanding customer service.

Two BCHS Associates Go 'Above and Beyond'

Two Battle Creek Health System associates were recognized recently for going 'above and beyond' in customer service and cost effectiveness. Candice Generi, a staff nurse on the surgery unit and Rob Chaplin, facilities manager received the health system's Above & Beyond--Outstanding Recognition Awards.

The honor is given to those who demonstrate exemplary actions that embrace the organization's mission and values. The BCHS Above & Beyond Award program includes not only BCHS associates, but also physicians on the BCHS medical staff. Associates and physicians are nominated in one of four categories by co-workers, patients, or guests: customer relations, innovation and cost effectiveness, performance/productivity, and enthusiasm/commitment.

Generi was recognized for her outstanding customer service and Chaplin for his innovation and cost effectiveness.

Battle Creek Health System, sponsored by two parent organizations--Trinity Health (the fourth largest Catholic health system in the U.S. with 21 hospitals, 9 nursing homes, 19 senior house facilities, 8 home health care agencies, and 4 hospices in Michigan alone) and BCHS Community Partners, is accredited by the Joint Commission. Battle Creek Health System, a member of the Mercy Cancer Network, is a recipient of the 2008 HealthGrades Orthopaedic Surgery Excellence Award(tm) and 2009 Five Star rated for joint replacement surgery and total knee replacement. HealthGrades is a leading health care information company that provides objective 'report card' ratings nationwide. BCHS provides excellent health care for the community and promotes wellness for the whole person with access and compassion for all. For the latest medical information, visit the BCHS web site at www.bchealth.com or call the BCHS Marketing Department at (269) 966-8132.

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